Please click here to submit your maintenance request using your tenant portal. We do our best to handle all maintenance requests within 48-72 business hours. In case of an emergency, please call (765) 444-2032 Option 4.
What is Considered an Emergency?
No heat (and outdoor temperature is below 50 degrees)
Water Leak causing damage
No Air Conditioning (only if room temperature is above 85 degrees)
Gas Leak (or smell gas)
Entry door will not open or shut
Clogged toilets (must be all toilets, if you have more than 1)
Clogged kitchen sink (You will be charged if repair is tenant induced)
No Hot Water
Any situation that could result in tenant bodily injury
Welcome to the Thrive Property Group family and thank you for choosing us and our properties. We know there is a lot to do when it comes to moving, so here are a few key steps to take to ensure it goes smoothly.
Step 1: Ensure Account Balances are Paid
Pay Online through your Resident Portal. You can make a single payment or set up recurring payments.
Step 2: Set Up Utilities
Any utilities that are marked to be in the resident’s name, will need to be switched over your name accordingly. Other utilities will be on our bill back system and do not need to be switched into your name. This needs to be completed to move in. If you have questions, please reach out to us.
Step 3: Pets (If applicable)
If you have approved pets, you will need to bring in your pet’s vaccination records for each pet, along with paying any fees associated.
Step 4: Renters Insurance
Every tenant is automatically enrolled in our liability to landlord insurance. Please note, this policy does not cover your belongings.
Move In Day
Starts based on the date of your lease. Congrats on your new “home”. Hope you have an easy and smooth move-in process